Category Archives: Management

I’ll Get Back To You

Here’s an observation — the busiest, most successful people in business are the ones who follow-up when they say they will follow-up. Those who tell you they will get back to you and don’t are not at the top of … Continue reading

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Surviving the Limelight

When is an Executive Coach most valued by a client?  Not surprisingly, often when a client is most surprised!  Getting blindsided by the unexpected is part of the job for executives, but how they handle an awakened dragon is what … Continue reading

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Customer Disservice

Why do companies with big brands and tremendous momentum go out of business?  One reason often discussed here is lack of innovation, which is often opaque, quite difficult to grasp when it is happening because you are in the midst … Continue reading

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Too Busy To Save Your Company

One of my final posts of 2012 memorialized the brands we lost last year, and inspired the question, how do so many companies so often so badly miss the boat?  It’s even more perplexing when they know where it’s docked, … Continue reading

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